Frequently asked questions

Shopping Information

Why shop at Dairam.com?

Dairam.com is the largest specialized online premium store for Beauty and Cosmetic Products in Kuwait offering the most convenience and luxurious beauty-shopping experience online and a huge selection of high-quality products from the leading brand names at bargain prices.

When should I receive my order?
Dairam.com will have an excellent vendor relationship that will facilitate the quick shipment of orders. For more information about our delivery policy please click here https://dairam.com/delivery-information.
What browsers do you recommend for optimal use of dairam.com?
Dairam.com is a responsive website you can browse it on different devices and different browsers with no trouble, we also have our mobile application which you can download from Apple store and Google Play store to enjoy an excellent shopping experience.
What currencies can I make my payment in?
Our products are priced in Kuwaiti Dinars. Exchange rate if you are using a credit card.

Payment Information

Which payment methods do you accept?
We accept KNET, Visa, MasterCard. We also offer our Cash on Delivery services; If using COD you will be charged an extra fee which will be added to your total order amount upon checkout, we kindly request that you have the full amount available at the time of delivery.
You have taken my money but not sent my order, why?
A few orders may be delayed due to fraud checking procedures if this delay is likely to result in late delivery of your order you should have received an email from us explaining the next steps. In some cases our credit insurers or card issuers will ask us to refuse orders; sadly they will not always elaborate on the reason for this with us and you may need to contact your card issuer directly.

Orders and Returns

Are your products the same as you'd find in department stores and shopping malls?
They are exactly the same by working directly with the manufacturers, brand-name owners, distributors, and agents, we ensure that ALL our products are 100% genuine, brand-new, and in their original packaging.
How can I be updated with news and offers?
You can stay in touch with Dairam.com in many ways, you can sign up to our newsletter to receive beauty news and offers, you can also stay updated by becoming a fan on our Facebook page, and following us on Facebook, Instagram.
Are there any extra fees or expenses that I have to pay other than what I paid on your site?
No just the total amount of the order of your selected items which viewed on the website upon checkout.
What if I have an allergic reaction to a product?
Occasionally, people have reactions to certain products they haven't used before. Please read the manufacturer's leaflets which come with most cosmetics and creams to see if they are likely to cause you a problem. In all cases we recommend you visit your doctor in the first instance. Please send us an email at info@dairam.com if you do have a reaction to any products so we can advise the manufactures of the symptoms and problems that occurred.
What is your return policy?
Due to the nature of our products, we offer a return policy. 14 days Exchange & Refund for more details click here https://dairam.com/cancelation-and-refund-policy


My order has arrived damaged, what now?
We take the utmost care in packing and delivering your products, although unfortunately some items can, on rare occasion, get damaged en route. Please contact us immediately atinfo@dairam.com or call us at +965 22250008 Sunday through Thursday 9am-4pm (excluding national holidays) if your order has arrived damaged, making it clear whether you would like a refund or replacement.