FAQ's

Asked Questions

If you don’t find an answer to your question below, please feel free to contact us .

Dairam.com is the largest specialized online premium store for Beauty and Cosmetic Products in Kuwait offering the most convenience and luxurious beauty-shopping experience online and a huge selection of high quality products from the leading brand names at bargain prices. 

You can stay in touch with Dairam.com in many ways, you can sign up to our newsletter to receive beauty news and offers, you can also stay updated by becoming a fan on our Facebook page, and following us on Twitter, Instagram, and Pinterest

No just the total amount of your order of your selected items which viewed on the website upon checkout. 

Dairam.com will have an excellent vendor relationship that will facilitate quick shipment of orders. For more information about our delivery policy please click here.

Dairam.com is a responsive website; you can browse it on different devices and different browsers with no trouble, we also have our mobile application which you can download from Apple store and Google Play store to enjoy an excellent shopping experience. 

Due to the nature of our products, we don’t offer a return policy. However if you are unsatisfied with any of the items you have purchased on Dairam.com for any reason we would like to hear about it from you. You can always write to us here

Occasionally, people have reactions to certain products they haven't used before. Please read the manufacturers leaflets which come with most cosmetics and creams to see if they are likely to cause you a problem. In all cases we recommend you visit your doctor in the first instance. Please send us an email at info@dairam.com if you do have a reaction to any products so we can advise the manufactures of the symptoms and problems occurred.

Our products are priced in Kuwaiti Dinars. Exchange rate if you are using credit card

We accept KNET, Visa, MasterCard, PayPal, and CashU. We also offer our Cash on Delivery services; If using CoD you will be charged an extra fee which will be added to your total order amount upon checkout, we kindly request that you have the full amount available at the time of delivery. 

They are exactly the same; by working directly with the manufacturers, brand-name owners, distributors and agents, we ensure that ALL our products are 100% genuine, brand-new and in their original packaging.

We do not deal with knock offs, shelf-pulls, fraudulent items, over-stock items, expired products or any items that have entered the country through illegal channels.

All our products have undergone the tests required by the Ministry of Health. 

We take the utmost care in packing and delivering your products, although unfortunately some items can, on rare occasion, get damaged en route. Please contact us immediately at info@dairam.com or call us at +965 22209461 Sunday through Thursday 9am-4pm (excluding national holidays) if your order has arrived damaged, making it clear whether you would like a refund or replacement.

A few orders may be delayed due to fraud checking procedures, if this delay is likely to result in late delivery of your order you should have received an email from us explaining the next steps. In some cases our credit insurers or card issuers will ask us to refuse orders; sadly they will not always elaborate on the reason for this with us and you may need to contact your card issuer directly.

On rare occasions an order may get held up in our warehouse due to us finding a problem with the stock we are about to dispatch, for example a bottle that has leaked.  This will sometimes delay shipment by a day. Sadly on some occasions we may be forced to issue you with a refund if we do not have any further units of the desired item in stock.

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